Terms & Conditions

Last updated: September 2026

These Terms & Conditions govern your use of PrepMate, an AI-powered study assistant for Grade 10–12 learners. By creating an account or using PrepMate, you agree to these terms.

1. Using PrepMate

PrepMate is provided to help you study and understand your schoolwork. You agree to use the platform honestly and only for your own learning.

2. User accounts

  • You must provide accurate information when creating your account.
  • You are responsible for keeping your password secure and for all activity under your account.
  • Do not share your account with others or allow anyone else to sign in as you.

3. Appropriate use

  • Use PrepMate to support your own learning — not to cheat on tests, exams or assignments.
  • Do not attempt to misuse, overload, reverse-engineer or disrupt the platform.
  • Do not upload harmful, offensive or unlawful content.
  • Do not use PrepMate for any illegal or fraudulent purpose.

4. AI-generated answers and limitations

PrepMate uses AI to generate explanations, summaries, flashcards and quizzes. AI can make mistakes or produce information that is incomplete or inaccurate.

PrepMate’s AI-generated information is intended for educational assistance only. Always check important answers against your official learning materials, teachers, textbooks, or other reliable sources. PrepMate is not a replacement for your teacher or your school’s guidance.

5. Educational-use disclaimer

PrepMate is a learning aid. It does not guarantee any specific exam result or grade. Your results depend on your own effort, understanding and study habits. We are not responsible for decisions you make based on PrepMate’s content.

6. Subscriptions and payments

PrepMate offers the following plans:

  • Free plan: limited access at no cost.
  • Student Basic: R39/month.
  • Student Pro: R79/month.

Payments are processed securely by Yoco on their hosted checkout page. PrepMate never sees or stores your full card details. Your subscription activates once your payment is confirmed.

7. No-refund policy

All payments and subscription fees are non-refundable.

Please review your selected plan carefully before completing payment. Cancelling a subscription stops future billing, but it does not automatically create a refund for a payment that has already been made. Once a payment is completed, the fee is final.

8. Cancellation

You can cancel your subscription at any time. Cancellation stops future recurring charges but does not refund payments already made. You will keep access to your paid plan until the end of the period you’ve already paid for.

9. Account termination

We may suspend or terminate your account if you breach these Terms or use PrepMate in a way that harms the platform or other users. You may delete your account at any time by contacting us.

10. Changes to these Terms

We may update these Terms & Conditions from time to time. We’ll note the updated date above. Continued use of PrepMate after a change means you accept the revised terms.

11. Contact

Questions about these Terms? Contact the PrepMate team: WhatsApp 068 179 8381, Instagram @prepmate_sa, or Facebook @prepmate. You can also visit our Contact page.