This Privacy Policy explains what information PrepMate collects, how we use it, and the choices you have. PrepMate is an AI-powered study assistant for Grade 10–12 learners. By using PrepMate, you agree to the practices described here.
Information we collect
- Account information. When you sign up we collect your email address and password (stored securely and never shown in plain text).
- Name and grade. Your display name and school grade, which you provide during sign-up, so we can personalise your experience.
- Study activity and progress. Records of your study sessions, study timer usage, quiz results and progress tracking.
- AI questions and interactions. The questions you ask the AI assistant and the answers it generates for you.
- User-generated content. Your notes, flashcards, quizzes and any other content you create in the app.
- Subscription information. The plan you’re on and the status of your subscription. We do not store your card number, CVV or full card details — payments are handled by our payment provider, Yoco.
How we use your information
- To create and manage your account and keep you signed in.
- To provide AI explanations, notes, flashcards, quizzes and progress tracking.
- To remember your study activity so you can track your progress over time.
- To manage your subscription and the features available on your plan.
- To maintain the service, prevent abuse and provide support.
How your information is protected
Your account data is stored in our cloud database and protected by row-level access controls — you can only read and change your own data. Passwords are never stored in plain text. Access to the database and server settings is restricted to authorised administrators.
Third-party services
PrepMate uses trusted third-party services to operate:
- Authentication & cloud hosting. A managed cloud platform provides user authentication and hosts your data.
- AI services. AI answers and summaries are generated through an AI provider. Your questions are sent to this provider to produce your answers.
- Payment processing. Subscription payments are processed by Yoco. Card details are handled by Yoco on their secure checkout page and are never seen or stored by PrepMate.
These providers process data according to their own privacy and security standards. PrepMate only shares the information needed to deliver the feature you requested.
Cookies and similar technologies
PrepMate uses essential storage in your browser to keep you signed in and remember your preferences (such as your study timer settings). We do not use advertising cookies or sell your data to advertisers.
Your rights
- You can view and update your profile information from within the app.
- You can delete your notes, flashcards and other content you’ve created.
- You can cancel your subscription at any time to stop future billing.
- To request deletion of your account or data, contact us using the details below.
Children’s privacy
PrepMate is designed for high-school learners. If you are under 18, please use PrepMate with the involvement of a parent or guardian.
Contact us
If you have any questions about this Privacy Policy or your data, contact the PrepMate team: WhatsApp 068 179 8381, Instagram @prepmate_sa, or Facebook @prepmate. You can also visit our Contact page.
Changes to this policy
We may update this Privacy Policy as PrepMate evolves. We’ll note the updated date above. Continued use of PrepMate after a change means you accept the revised policy.